- 1. Chargeback
As for Chargeback, If filed a chargeback without any communication, it will be charged $25+$15 by payment system to operate from your order. In this period, you money will be controlled by bank and our seller cannot do any thing(Refund) until the get the result from the bank after 180 days.
If you want the money back soon, please cancel your chargeback first and contact our customer service for refund.
- 2. Cancellation
If cancel order before it is shipped out, you should be responsible for 10% transaction fee. It will be charged from your order by the payment system automatically when cancellation.
If cancel order after it is shipped out by customer reason, We'd like to help to call it back. But it maybe fail. If call back successfully, the logistics provider will charge us $20. You should be responsible for this fee $20 and the round-trip freight (It will be charged by logistics provider).